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Aspire Global Privacy and Cookie Policy
Aspire Global International LTD (“the Company”) is a company registered in Malta for the purposes of operating online games and mobile application games.
Tau Marketing Services Ltd (“The White Label Brand Owner”) is registered in the United Kingdom with company number 09234379 for the purpose of providing marketing services.
services.
We respect your privacy and are committed to protect the privacy of our users (“user” or “you”).
The Company provides Online and mobile gaming services to you via our in-house
brands (each an "In-House Brand"), via third parties' "white label"
brands (each a "White Label Brand") and via mobile gaming platforms.
The White Label Brand Owner specializes in marketing online gaming services and owns
the "[BrandName" (The Brand)
The White Label Brand Owner forms part of the Quantum International Holdings group of companies (the "Group") which includes the entities specified below under "The Group" Section.
The ‘Group’ consists of the follow entities
Quantum International Holdings Limited, Richmond House, Walkern Road, Stevenage, Herts, SG1 3QP, company number 9435188
Tau Marketing Services Ltd, 108 Screenworks, 22 Highbury Grove, London, N5 2EF, United Kingdom, Company Number 09234379
Digital Adventures Ltd, 08 Screenworks, 22 Highbury Grove, London, N5 2EF, United Kingdom, Company number 08564150
Clikdaq DOO Skopje, 23 Oktomvri 11A, Sinergy Business Centar, 1000 Skopje, Macedonia, Company Number 7139420
To see a list of all other brands owned by the Group, please read the Group’s privacy policy.
the Group
The Company and the Group (collectively "we", "our" or "us") are deeply committed to safeguard the privacy expectations of its users
(“User(s)”, “you” or “your”). Accordingly, we have papered this privacy and cookie policy (collectively: “Privacy Policy”) to outline our practices
with respect to collecting, using and disclosing your information through the use of our websites, applications and gaming platforms
controlled by us (collectively: “the Services”), as well as your rights with respect to your Personal Information.
The Privacy Policy is a part of our Terms of Service and is incorporated therein by references.
Please Note: If you play or register an account in the United Kingdom (UK) or Denmark, all
references herein to “the Company” shall be deemed also as a reference to AG Communications
LTD, which is within the same corporate group as Aspire Global International LTD.
We encourage you to read the Privacy Policy carefully and use it to make informed decisions. By using our Services, you agree
to the terms of this Privacy Policy and your continued use of the Services constitutes your ongoing
agreement to this Privacy Policy.
We collect two types of data and information from our users.
The first type of information is un-identified and non-identifiable information pertaining to
a user(s), which may be made available or gathered via your use of the Services (“Non-personal Information”).
We are not aware of the identity of the user from which the Non-personal Information was collected.
Non-personal Information which is being collected may include your aggregated usage information and
technical information transmitted by your device, including certain software and hardware information
(e.g. the type of browser and operating system your device uses, language preference, access time and
the domain name of the website from which you linked to the Services; etc.), in order to enhance the
functionality of our Services.
The second type of information is individually identifiable information, namely information that identifies an
individual or may with reasonable effort identify an individual (“Personal Information”).
Personal Information which is being gathered may consist of the following
Registration details: When you open an account and register to use the Services, you will be asked to provide us
certain details about yourself, such as: first and last name, email address, gender, birth data, physical address, ID number,
phone number, occupation, etc. In addition, we may collect certain information as required under various gambling regulations,
as well as Know Your Client (“KYC”) and Anti-Money Laundering (“AML”) regulatory requirements, such as your source of funds.
Governmental-issued ID: In certain instances, you will be required to provide a copy of a governmental-issued ID, for identity verification process. Please note that this information is required for certain features of our Services.
Payment information: In order for you to enjoy all of the functions of the Services (e.g. place bets, perform purchases, play in tournaments, etc.), payment information will be collected from you, such as your credit card number and bank account details.
Gaming information: in order for us to provide the Services, we automatically record different information related to your account and use of our Services, including with respect to your transactions, deposits, balances, bets, withdraws, bonuses and winnings. We also collect information regarding potential gambling problems or addictions, based on your patterns of gambling across our services, in order to ensure a responsible gaming environment and as required by law.
Voluntary information: We also collect information which you provide us voluntarily. For example, when you respond to communications from us, communicate with us via email or share additional information about yourself through your use of the Services, such as on the chat feature and in games.
Device information: We collect specific types of connection details and information with regard to your device, software or hardware that may identify you, such as: device’s unique identifiers (e.g. UDID, IMEI, MAC address), browser fingerprinting, IP address and geo-location data.
Telephone calls: We record or monitor telephone calls for customer support, training and/or security purposes.
Social networks: When you register through your social network account (such as your Facebook account), to use the Services or connect your player account with such account, we will have access to basic information from your social network account, such as your name, birthdate, profile picture and friends' list, as well as information you made publicly available on such account.
In addition, when using the Services, you may be able via your social network to "Invite a Friend" to use the Services. Should the person accept your invitation, we may obtain Personal Information from him/her such as: name, email address, phone number and date of birth. We will use the Personal Information for the purposes set out herein and disclose such information only to third parties as detailed in this Privacy Policy.
Feedback, reviews and testimonials: We also collect and display personal testimonials, reviews and feedback of satisfied Users on the Services in addition to other endorsements. With your consent, we may post your testimonial along with your name, on the Services.
Information we collect from third parties: We collect Personal Information from third party service providers, such as information about your credit history from credit agencies and other financial information which is relevant to the provision of the Services, as well as information which is gathered in order to verify your identity and prevent fraudulent or illegal activity.
There are three main methods we may use to collect information:
a. We collect information through your use of the Services. In other words, when you are using our
Services, we are aware of it and may gather the information relating to such usage, either independently
or through the help of third-party services as detailed below.
b. We collect information which you provide us voluntarily. For example, we collect Personal Information
which you provide when you: (i) respond to communications from us; (ii) open an account and use the Services ;
and (iii) communicate with us via the chat widget or via email.
c. We collect information through our white label partners and our trusted third-party services,
such as information about your credit history agencies and other financial information which
is relevant to our Services, as well as information which is gathered in order to verify your
identity and prevent fraudulent or illegal activity.
When you visit or access our websites or applications operated by us, or when you interact or engage with our
content ("Services"),
we use (and authorize third parties to use) web beacons, cookies, pixel tags, scripts, tags, API and other technologies
("Tracking Technologies").
The Tracking Technologies allow us to automatically collect information about you and your online behavior,
as well as your device (for example your computer or mobile device), in order to enhance your navigation
on our Services, improve our Services performance and customize your experience on our Services. We also use
this information to collect statistics about the usage of our Services, perform analytics, deliver content which
is tailored to your interests and administer services to our Users, advertisers, publishers,
customers and partners.
We also allow third parties to collect information about you through Tracking Technologies.
What are cookies?
Cookies are small text files (composed only of letters and numbers) that a web server places on your computer or mobile device when you visit a webpage. When used, the cookie can help make our Services more user-friendly, for example by remembering your language preferences and settings. You can find more information about cookies at all about cookies
Cookies are widely used in order to make websites work in an efficient way. The use of cookies allows you to navigate between pages efficiently. Cookies remember your preferences, and make the interaction between you and the Services smoother and more efficient. Cookies are also used to help ensure that the advertisements you see online are relevant to you and your interests.
We use and share Personal Information in the manners described in this Privacy Policy. The Personal
Information will be disclosed to a third party only to the extent required for the specific purpose,
as stipulated in this Privacy Policy, and in such case we require the relevant third party to agree
to process such information in compliance with our Privacy Policy.
In addition to the purposes listed above, the information we collect, which may include your Personal
Information, is used for the following purposes:
To set up your account and to provide our Services (e.g. send out cash-out checks, process your payments; etc.)
To identify and authenticate your access to certain features of the Services;
To communicate with you and to keep you informed of our latest updates;
To market our websites and products or those of other entities existing within the same group of companies in
which we exist (“the Group”) or those of any of our business partners and affiliates (see below under “marketing”);
To serve you advertisements when you use our Services;
To perform a research or to conduct anonymous analytics in order to improve and customize our
Services to your needs and interests;
To support and troubleshoot our Services and to respond to your queries; and
To investigate violations and enforce our policies, and as required by law, regulation or other
governmental authority, or to comply with a subpoena or similar legal process or respond to a
government request.
We will process your Personal Information for a variety of reasons, each of which is prescribed by relevant data protection laws.
Fulfilment of a contract, compliance with a legal obligation
It is necessary for us to process your Personal Information where it is necessary for the performance of a contract (such as for the User Agreement) or in order for us to comply with our various legal and/or regulatory responsibilities, including, but not limited to, complying with the conditions of our gambling licenses and complying with any AML and KYC legislation.
Legitimate interests
We also process your Personal Information where we deem such processing to be in our (or a third party's) legitimate interests
and provided always that such processing will not prejudice your interests, rights and freedoms. Examples of us processing in
accordance with legitimate interests would include: (i) where we disclose your Personal Information to any one or more of our
associate/subsidiary companies following a restructure or for internal administrative purposes; (ii) detection and retention of
information pertaining to those with responsible gambling issues; (iii) processing for the purposes of ensuring network and
information security, including preventing unauthorized access to our electronic communications network; (iv) safeguarding the integrity of
our Services by combatting, reporting and sharing information related to suspicious betting patterns or fraudulent activities; (v) adhering to
regulatory and statutory requirements; (vi) devising a tailored reward scheme for players; and (vii) sharing personal information with our
advisers and professional services providers (such as auditors) for ensuring our compliance with regulatory requirements and industry
best practices.
Consent
Our processing of your Personal Information will primarily be necessary for us to provide you with the Services. However,
on certain occasions we may ask for your consent to processing Personal Information. In these instances your Personal
Information will be processed in accordance with such consent and you will be able to withdraw this consent in writing at any time.
We do not rent, sell, or share your Personal Information with third parties except as described in this Privacy Policy.
The Personal Information will be disclosed to Recipients only to the extent required for the specific purpose, as stipulated in this Privacy Policy.
We share Personal Information with any of the following recipients:
White Label Brands, including any replacement service provider that the White Label Brand may engage to operate the White Label Brands (if applicable);
Companies within the Group and other affiliated companies;
Subcontractors and third party service providers, as well as their subcontractors, which by way of example include
(but is not limited to) cloud computing companies, marketing affiliates, identity verification and fraud prevention services, and other data verifiers;
Gambling addiction bodies;
Credit reporting agencies;
Payment service providers, payment processors and banks;
To any third parties who provide services in relation to the operation or promotion of the applicable In House Brand or the White Label Brands (if applicable);
To any third parties who organize offline events or tournaments on behalf of or in conjunction with any companies within the Group;
To hotels and flight companies (such as in the context of offline events and promotions);
Auditors, contractors or advisers of any of the Group’s business processes
To any third parties who investigate, detect or prevent fraudulent or illegal activity (e.g. governmental authorities, police, banks and other investigatory organizations);
Licensing authorities, governmental and regulatory bodies, in accordance with applicable laws and regulations; and
Potential purchasers or investors in any of the companies within the Group or White Label Brand (if applicable), or in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, reorganization, bankruptcy, consolidation or asset sale of an asset or transfer in the operation thereof) in relation to any company within the Group (in such event, the acquiring company or transferee will assume the rights and obligations as described in this Privacy Policy).
In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our
Recipients for any of the following purposes:
Storing such information on our behalf, for example by using cloud computing service providers;
Processing such information to assist us with our business operations (e.g. to process payments and your deposits;
authenticate your access; auditing our operations, etc.);
Performing research, technical diagnostics or analytics; and
Communicating promotional and informational materials, in accordance with our marketing policy.
Whenever we believe in good faith that disclosure is necessary to protect our rights or legal claims, enforce our policies (including our User Agreement and Privacy Policy), protect your safety or the safety of others, as well as to investigate or prevent any fraud, for security reasons or to help us with any other related technical issue.
We may share Personal Information with the following Recipients: (i) our subsidiaries; (ii) our white label partners;
(iii) companies within the Group and other affiliated companies (iv) subcontractors and other third party service providers,
including any replacement service provider that the White Label Brand Owner may engage to operate our websites; (v) auditors or
advisers of any of the Group's business processes; and (vi) any potential purchasers or investors in any of the companies within the Group.
Our policy only addresses the use and disclosure of information we collect from you. To the extent that you
disclose your information to other parties via our Services (e.g. by clicking on a link to any other
website or location) or via other sites throughout the internet, different rules may apply to
their use or disclosure of the information you disclose to them.
It is important to note that such third party services may have their own privacy policies and we advise you
to read them carefully. Inclusion of a link to third party website or service is not a
recommendation of such a website or service. Third party sites may contain information or
service that is illegal, unreasonable or that some people may find inappropriate or offensive.
Before using third party sites and services or before making a purchase, we recommend you to read
and understand those sites’, service’ or product’s terms and conditions, warranty, and privacy policies
and to ensure you agree to their terms. You acknowledge that we are not responsible for the products, services,
or descriptions of those products or services that you receive from third party sites or to the content
or privacy practices of those sites, and that this Privacy Policy does not apply to any such third party products
and services. You are knowingly and voluntarily assuming all risks of using third party sites to purchase products
and services. You agree that we shall have no liability whatsoever with respect to such third party
sites and your
usage of them
We value your privacy and control over your Personal Information, and therefore you may, at any time,
request to change and update it by emailing us at
support@kaiserslots.com.
You can also request that we will correct errors or that we will erase your Personal Information (except
for your transaction history and other data that we are required to keep under applicable laws) by emailing
us at support@Kaiser Slots Additionally, if you use the Services of an In-House Brand you may change and
update your Personal Information by clicking on the 'Update Account' button on our
Website
Please note that unless you instruct us otherwise we retain the information we collect for as
long as needed to provide the Services and to comply with our legal obligations,
resolve disputes and enforce our agreements.
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
To access or delete any Personal Information relating to you;
To change or update any Personal Information relating to you (for example, if you believe that your Personal
Information is incorrect, you may ask to have it corrected or deleted). Note that you may also request
that we will correct errors with regard to your Personal Information (except in cases where the information
is required to be kept in its original format under any applicable laws and regulations);
That we will restrict or cease any further use of your Personal Information;
That we will provide the Personal Information you volunteered to us in a machine-readable format.
Please note that these rights are not absolute and requests are subject to any applicable legal
requirements, including gambling regulations and other legal and ethical reporting or document
retention obligations. We may also rectify, replenish or remove incomplete or inaccurate information,
at any time and at our own discretion, in accordance with our internal policies.
"TextUnderLine" name="Sectio9">How do we safeguard and transfer your information?
We take great care in implementing and maintaining the security of the Services and your information.
We employ industry standard procedures and policies to ensure the safety of our users’ information,
and prevent unauthorized use of any such information. Although we take reasonable steps to safeguard
information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our
Services, and we make no warranty, express, implied or otherwise, that we will prevent such access.
Since we operate globally, it may be necessary to transfer your Personal Information to countries
outside the European Union. The data protection and other laws of these countries may
not be as comprehensive as
comprehensive as those in the European Union − in these instances we will take steps to ensure
that a similar level of protection is given to your Personal Information.
We use best efforts to ensure that your Personal Information is protected in accordance
with our Privacy Policy, through contractual means (such as by using the standard contractual
clauses approved by the European Commission for data transfer, as available
support@kaiserslots.comhere or
other means (such as ensuring that the European Commission decisions determined that such
jurisdictions offer adequate level of protection, as available
support@kaiserslots.com. here .
If you feel that your privacy was treated not in accordance with our policy, or if any person
attempted to abuse our Services or acted in an inappropriate manner, please contact us directly
support@kaiserslots.com.
We use a third-party advertising technology to serve advertisements when you visit our
websites and use our Services. This technology uses Non-personal
Information with regards to your use of our Services to serve advertisements
to you (e.g. by placing a third-party cookie on your web-browser). We may also use other
third parties to assist us in evaluating the success of our advertising.
You may opt-out of many third-party ad networks, including those operated by members of the Network Advertising Initiative (“NAI")
and the Digital Advertising Alliance (“DAA
”). For more information regarding this practice by NAI members and DAA members,
and your choices regarding having this information used by these companies,
including how to opt-out of third-party ad networks operated by NAI and DAA
members, please visit their respective websites:
Networkadvertising and
aboutads.info .
We may use your Personal Information, such as your name, email address, telephone numbr, etc. ourselves or by using our third party
subcontractors for the purpose of providing you with promotional materials, concerning our Services
as well, products, services websites and applichations which related to: (i) other companies within the Group; (ii) White Label Brands; or (iii) our business partners’
and affiliates’; (collectively "Marketing Affiliates") which we believe may interest you.
We may also share and disclose Personal Information with our Marketing, Affiliates for the
purpose of providing you different marketing offers we or our Marketing Affiliates believe are relevant for you.
Our Marketing Affiliates may use this Personal Information for different marketing techniques, such as direct email,
SMS and telephone marketing purposes.
Out of respect to your right to privacy we provide you within such marketing materials
with means to decline receiving further marketing offers from us or from our Marketing Affiliates. In addition, at any time, you may request to unsubscribe and discontinue receiving
marketing offers by contacting by sending a blank message with the word "remove" to
support@kaiserslots.com.
If you unsubscribe we will remove your email address from our marketing distribution lists
and from any future lists we may share with our Marketing Affiliates. However, you may need
to separately unsubscribe from marketing offers sent by our Marketing Affiliates. Please note
that even if you unsubscribe from our marketing mailing list, we may continue to send you
service-related updates and notifications.
You hereby acknowledge and agree that by downloading, installing or accessing to our Services,
we may share your Personal Information with our trusted partners and Marketing Affiliates for the
purpose of direct marketing.
We may share Information, including Personal Information, in the event of a corporate
transaction (e.g. sale of a substantial part of our business, merger,
consolidation or asset sale of an asset or transfer in the operation thereof)
of the Company or of any other company within the Group or in the event of a corporate transaction of the White Lable Brand (if applicable). In the event of the above,
the acquiring company or transferee will assume the rights and obligations as described
in this Privacy Policy.
The Services are not designated to users under the age of 18.
If you are under 18, you should not download or use the Services nor provide any Personal Information to us.
We reserve the right to access and verify any Personal Information collected from you. In the event that we
become aware that a user under the age of 18 has shared any information, we will discard such information.
If you have any reason to believe that a minor has shared any information with us, please contact us at
support@kaiserslots.com.
We may revise this Privacy Policy from time to time, in our sole discretion, and the most current version
will always be posted on our website (as reflected in the "Last Revised" heading). We encourage you
to review this Privacy Policy regularly for any changes. In case of material changes we will notify
you through our Services or by email.
Your continued use of the Services, following the notification of such amendments on our website,
constitutes your acknowledgement and consent of such amendments to the Privacy Policy and your
agreement to be bound by the terms of such amendments.
The details of the Company are as follows:
Aspire Global International LTD>- 135, High street, Sliema SLM 1549, Malta
Aspire Global LTD- Suites 7b & 8b, 50 Town Range, Gibraltar
AG Communications LTD- 135, High street, Sliema SLM 1549, Malta
AG Software LTD- 135, High street, Sliema SLM 1549, Malta
The White Label Brand Owner details are as follows:
Tau Marketing Services ltd, 108 Screenworks, 22 Highbury Grove, London, N5 2EF
For UK Players only: UK General Data Protection Regulation (GDPR) - UK Representative
Pursuant to Article 27 of the UK GDPR, AG communication limited has appointed EDPO UK Ltd as its UK GDPR representative
in the UK. You can contact EDPO UK regarding matters pertaining to the UK GDPR:
- by using EDPO’s online request form:
edpo.com/uk-gdpr-data-request
